Category: Uncategorized


  • The Ten Best Casinos in the World

    In these ten temples of temptation, decked out with opulent furnishings and overflowing bars, gambling is elevated to an art form. Whether you’re feeling lucky or simply want to sample the thrill of watching the roulette ball bobble between the blacks and reds, these ten casinos are the most decadent places on earth to throw…

  • The Fred Factor 20th Anniversary Edition is Out!

    I’m thrilled to announce the relaunch of my New York Times bestselling book, “The Fred Factor- How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary” 🤗–Discover how small acts of passion and creativity can make a big difference in your work and life ✨ This true story of an ordinary…

  • Fred Isn’t Always in Customer Service

    In 2004 I wrote, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary. The 20th Anniversary Edition released June 1. 2004 I wrote, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary. The 20th Anniversary Edition released June 1.…

  • How to be a Boldly Inclusive Leader

    In today’s world of work, being inclusive as a leader isn’t optional. In many companies I work with and consult, inclusion is used as a mere buzzword that doesn’t translate into any tangible behavioral change. The reason I feel leaders who preach inclusion and not practice it is because it is hard. Paying lip service…

  • Do You Have a Leadership Philosophy?

    One of my most requested keynotes and workshops focuses on leadership. I begin by discussing what I call the non-negotiables of leadership and then talk about the three quotients, IQ, EQ, and AQ (Adaptability Quotient), that will be necessary to be an effective leader in the future. One of the workshops in that class is…

  • 7 Ways Online Education Can Enhance Leadership Skills and Development

    7 Ways Online Education Can Enhance Leadership Skills and Development As the landscape of education has transformed dramatically, online education stands out as a powerful tool for developing leadership skills, offering unparalleled flexibility and accessibility. Whereas the traditional classroom setting has its benefits, online learning provides a unique environment for developing and enhancing leadership skills.…

  • 13 Things Freds Do

    My book, The Fred Factor, talks about how to turn ordinary into extraordinary by using the real life example of Fred Shea, my postal carrier when I first moved to Denver. To read the first chapter, The First Fred I Ever Met, go here. What follows is a summary of what “Freds” do in their…

  • Invisible Costs to Consider in Decision Making

    We often take decisions based on what matters the most to us “at that point in time”. Revenues going down? Take up that dreaded project which you wouldn’t take otherwise. A friend wants you to speak for free at an event? Say yes, because he is a friend afterall. A product being offered at really…

  • The Iceberg of Organizational Knowledge: How to Unlock Tacit Knowledge

    Knowledge in organizations flows “across” people and teams. Real knowledge resides in the network of people and its interactions. Everything that is found in documents, systems, process flows and tool kits is “explicit” knowledge that is useful to sustain the business and keep the “status quo”. That is the tip of the iceberg – visible…